/* chat-skin.css | V3.1 — Clean bubbles (white bot, green user) */

/* Chat container */
#chat-messages {
  display: flex;
  flex-direction: column;
  gap: 12px;
  overflow-x: hidden; /* prevent horizontal scroll from bubble tails */
}

/* Base bubble wrapper */
.chat-message {
  display: flex;
  flex-direction: column;
  gap: 6px;
  max-width: 82%;
  animation: msgSlideIn var(--duration-normal, 250ms) var(--ease-spring, cubic-bezier(0.22, 1, 0.36, 1));
}

@keyframes msgSlideIn {
  from {
    opacity: 0;
    transform: translateY(8px) scale(0.98);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

/* Bubble label (sender name) */
.chat-message .bubble-label {
  font-weight: var(--font-medium, 500);
  font-size: var(--text-xs, 11px);
  color: var(--color-neutral-500, #6b7280);
  letter-spacing: 0.01em;
}

/* Bubble content — clean rounded rect, no tails */
.chat-message .bubble-wrap {
  display: inline-block;
  max-width: 100%;
}
.chat-message .bubble-text {
  display: inline-block;
  max-width: 100%;
  position: relative;
  padding: 10px 14px;
  border-radius: 12px;
  line-height: 1.5;
  font-size: 14px;
  min-width: 4em;
  white-space: normal;
  word-wrap: break-word;
  overflow-wrap: break-word;
  transition: background var(--duration-fast, 150ms) var(--ease-out);
}

/* Bubble timestamp */
.chat-message .bubble-meta {
  font-size: var(--text-xs, 11px);
  color: var(--color-neutral-400, #9ca3af);
  padding: 0 var(--space-1, 4px);
}

/* ---- Customer / You (right side, green) ---- */
.chat-message.user {
  align-self: flex-end;
  align-items: flex-end;
  gap: 4px;
}
.chat-message.user .bubble-text {
  background: #004225;
  color: #ffffff;
  border-radius: 12px 12px 4px 12px;
}
.chat-message.user .bubble-meta {
  text-align: right;
  font-size: 10.5px;
  margin-top: 2px;
  padding-right: 4px;
  letter-spacing: 0.01em;
}

/* Spacing between different senders */
.msg + .chat-message.user,
.chat-message.user + .msg {
  margin-top: 8px;
}

/* ---- Bot (left side, white with subtle border) ---- */
.chat-message.bot {
  align-self: flex-start;
  margin-right: 18%;
  align-items: flex-start;
}
.chat-message.bot .bubble-text {
  background: #ffffff;
  color: #1f2937;
  border: 1px solid #e8ece9;
  border-radius: 12px 12px 12px 4px;
  line-height: 1.45;
}
.chat-message.bot .bubble-label {
  color: var(--color-neutral-700, #374151);
}

/* Properly render <ul>/<ol> emitted by the bot (help menus, fallback lists) */
.chat-message.bot .bubble-text ul,
.chat-message.bot .bubble-text ol,
.chat-message.agent .bubble-text ul {
  margin: 8px 0 6px;
  padding-left: 22px;
}
.chat-message.bot .bubble-text li {
  margin: 3px 0;
  padding-left: 2px;
}
.chat-message.bot .bubble-text ul.bot-help-menu {
  list-style: none;
  padding-left: 0;
}
.chat-message.bot .bubble-text ul.bot-help-menu li {
  position: relative;
  padding: 4px 0 4px 20px;
  border-bottom: 1px dashed #f0f2f1;
}
.chat-message.bot .bubble-text ul.bot-help-menu li:last-child {
  border-bottom: none;
}
.chat-message.bot .bubble-text ul.bot-help-menu li::before {
  content: "";
  position: absolute;
  left: 4px;
  top: 13px;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #00b386;
}
.chat-message.bot .bubble-text ul.bot-help-menu strong {
  color: #006838;
  font-weight: 600;
}

/* ===== Appointment confirmation card ===== */
.chat-message.bot .bubble-text .appt-confirmed {
  margin: 6px 0 10px;
  padding: 14px 14px 12px;
  background: linear-gradient(180deg, #f0faf4 0%, #e8f5ed 100%);
  border: 1px solid #cfe9d8;
  border-radius: 12px;
  animation: apptCardIn 380ms cubic-bezier(0.22, 1, 0.36, 1);
}
@keyframes apptCardIn {
  0%   { opacity: 0; transform: scale(0.94); }
  60%  { opacity: 1; transform: scale(1.015); }
  100% { opacity: 1; transform: scale(1); }
}
.chat-message.bot .bubble-text .appt-confirmed-headline {
  display: flex;
  align-items: center;
  gap: 10px;
  font-weight: 700;
  font-size: 15px;
  color: #004d2e;
  margin-bottom: 10px;
  letter-spacing: -0.01em;
}
.chat-message.bot .bubble-text .appt-confirmed-check {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: #00b386;
  color: #fff;
  font-size: 14px;
  font-weight: 700;
  flex-shrink: 0;
  box-shadow: 0 0 0 0 rgba(0, 179, 134, 0.45);
  animation: apptCheckPulse 1100ms cubic-bezier(0.22, 1, 0.36, 1) 280ms 1;
}
@keyframes apptCheckPulse {
  0%   { box-shadow: 0 0 0 0 rgba(0, 179, 134, 0.45); transform: scale(1); }
  60%  { box-shadow: 0 0 0 14px rgba(0, 179, 134, 0); transform: scale(1.08); }
  100% { box-shadow: 0 0 0 0 rgba(0, 179, 134, 0); transform: scale(1); }
}
.chat-message.bot .bubble-text .appt-confirmed-row {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  font-size: 13.5px;
  line-height: 1.5;
  color: #1f3a2a;
  margin: 4px 0;
}
.chat-message.bot .bubble-text .appt-confirmed-row > span:first-child {
  font-size: 14px;
  flex-shrink: 0;
  width: 18px;
  text-align: center;
}
.chat-message.bot .bubble-text .appt-confirmed-warn {
  color: #92400e;
}

/* Dark-mode variants for the new pieces */
[data-theme="dark"] .chat-message.bot .bubble-text ul.bot-help-menu li {
  border-bottom-color: #2a2a2a;
}
[data-theme="dark"] .chat-message.bot .bubble-text ul.bot-help-menu strong {
  color: #4ade80;
}
[data-theme="dark"] .chat-message.bot .bubble-text .appt-confirmed {
  background: linear-gradient(180deg, #16291f 0%, #1e3328 100%);
  border-color: #234d36;
}
[data-theme="dark"] .chat-message.bot .bubble-text .appt-confirmed-headline {
  color: #6ee7b7;
}
[data-theme="dark"] .chat-message.bot .bubble-text .appt-confirmed-row {
  color: #d1fae5;
}

/* ---- Agent (left side, same as bot) ---- */
.chat-message.agent {
  align-self: flex-start;
  margin-right: 18%;
  align-items: flex-start;
}
.chat-message.agent .bubble-text {
  background: #ffffff;
  color: #1f2937;
  border: 1px solid #e8ece9;
}
.chat-message.agent .bubble-label {
  color: var(--color-neutral-700, #374151);
}

/* ---- Admin (left side, amber) ---- */
.chat-message.admin {
  align-self: flex-start;
  margin-right: 18%;
  align-items: flex-start;
}
.chat-message.admin .bubble-text {
  background: #FDF2E9;
  color: #7C2D12;
}
.chat-message.admin .bubble-label {
  color: var(--chat-bubble-admin-text, #7C2D12);
}

/* ---- Dark mode ---- */
[data-theme="dark"] .chat-message.bot .bubble-text,
[data-theme="dark"] .chat-message.agent .bubble-text {
  background: var(--chat-bubble-bot-bg);
  color: var(--chat-bubble-bot-text);
  border-color: var(--chat-bubble-bot-border);
}
[data-theme="dark"] .chat-message.user .bubble-text {
  background: var(--chat-bubble-user-bg);
  color: var(--chat-bubble-user-text);
}
[data-theme="dark"] .chat-message.admin .bubble-text {
  background: var(--chat-bubble-admin-bg);
  color: var(--chat-bubble-admin-text);
}
[data-theme="dark"] .chat-message .bubble-label {
  color: var(--color-neutral-400, #9ca3af);
}
[data-theme="dark"] .chat-message .bubble-meta {
  color: var(--color-neutral-500, #6b7280);
}

/* ---- Avatars (left roles only) ---- */
.msg {
  display: flex;
  gap: 8px;
  animation: msgIn 0.3s ease;
  align-items: flex-start;
}
@keyframes msgIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}
/* User bubbles also get animation */
.chat-message.user {
  animation: msgIn 0.3s ease;
}

.msg .avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  overflow: hidden;
  background: var(--color-primary, #004225);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: var(--font-bold, 700);
  font-size: var(--text-xs, 11px);
  flex-shrink: 0;
  margin-top: 2px;
}
.msg .avatar img { width: 100%; height: 100%; object-fit: cover; }

/* Wrap bubble parts */
.chat-message .bubble-wrap { position: relative; display: inline-block; }

/* ---- Tails (bot/agent only — user uses flat corner) ---- */
.chat-message.agent .bubble-text::after,
.chat-message.bot .bubble-text::after {
  content: "";
  position: absolute;
  left: -6px;
  top: 10px;
  width: 0;
  height: 0;
  border-top: 6px solid transparent;
  border-bottom: 6px solid transparent;
  border-right: 6px solid #ffffff;
}

/* No tail on user bubble — flat corner signals direction (iMessage style) */

/* Dark mode tails */
[data-theme="dark"] .chat-message.bot .bubble-text::after,
[data-theme="dark"] .chat-message.agent .bubble-text::after {
  border-right-color: #262626;
}

/* Layout tweaks when avatar present */
.chat-message.agent,
.chat-message.bot { margin-right: 18%; }